We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our consultant and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.

Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of $150. Missed appointments (“no-shows”) will be charged full service price. This fee is non-refundable and can not be put toward any future services.

We understand that you have a busy schedule, and allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged the full service price.

Deposits

All appointments require extra time and preparation to accommodate. Iconic Spa treatments are very time-
intensive and will require a deposit upon booking. This deposit fee is non refundable and does contribute to
the treatment and/or package total.

Agreement

By booking an appointment with Iconic Spa, you acknowledge that you have read and understood our
booking, cancellation, and deposit policy and agree to be bound by the terms and conditions stated above.